Refund & Return Policy
Last updated: December 23, 2024
Effective Date: January 8, 2026
All Sales Are Final
Due to the nature of our products and strict quality control standards, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed and payment has been processed.
Why This Policy?
BBS Med Spa specializes in research-grade peptides and premium wellness products that require:
- Strict Cold Chain Management: Our products must maintain specific temperature controls from storage through delivery.
- Single-Use Sterility: Once products leave our facility, we cannot verify storage conditions or guarantee product integrity if returned.
- Quality Assurance: We cannot resell products once they have left our controlled environment.
- Regulatory Compliance: As research peptides, these products must meet stringent handling and storage requirements.
Before You Order
To ensure you're making an informed purchase, we strongly encourage you to:
- Review all product descriptions, ingredients, and usage instructions carefully
- Verify the product variant, quantity, and concentration before adding to cart
- Confirm your shipping address is correct before checkout
- Contact our support team if you have any questions about product selection
- Review our product disclaimers regarding research use and FDA compliance
Damaged or Defective Products
While all sales are final, we stand behind the quality of our products. If you receive a product that is:
- Damaged during shipping (broken seals, leaking, crushed packaging)
- Defective or contaminated
- Different from what you ordered (wrong product sent)
Please contact our support team immediately at info@regenesphere.com or call (678) 828-7180 within 48 hours of delivery. Include:
- Your order number
- Clear photos of the damaged/defective product and packaging
- Description of the issue
We will review each case individually and may, at our sole discretion, provide a replacement or store credit for verified product defects or shipping damage.
Shipping Errors
If we ship you the wrong product or an incorrect quantity, please contact us within 48 hours of delivery. We will arrange for return shipping at our expense and send you the correct product at no additional charge.
Order Cancellations
You may cancel your order only before it ships. Once your order has been fulfilled and shipped, it cannot be cancelled. To request a cancellation, contact us immediately at info@regenesphere.com.
Research Use Disclaimer
CRITICAL REGULATORY NOTICE - RESEARCH USE ONLY
ALL PEPTIDE PRODUCTS ARE INTENDED EXCLUSIVELY FOR LABORATORY RESEARCH AND SCIENTIFIC INVESTIGATION.
Products are NOT intended for human consumption, therapeutic use, clinical application, or personal health purposes. These are chemical compounds that require specialized laboratory facilities, safety equipment, and trained personnel to handle properly.
FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. These products are NOT intended to diagnose, treat, cure, or prevent any disease.
Company Status: BBS Medical Wellness LLC is a chemical supplier. We are NOT a compounding pharmacy or chemical compounding facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act, nor an outsourcing facility as defined under Section 503B.
Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy. Please review this policy periodically for updates.
Contact Us
If you have questions about this policy, need to report damaged products, or require assistance, please contact us:
BBS Medical Wellness LLC - Customer Service
7367 Spout Springs Road, Suite 115
Flowery Branch, GA 30542
Email: bzavota@gmail.com
Phone: (678) 828-7180
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed
For Damaged Products: Contact us within 48 hours of delivery with your order number and clear photos of the damage. We will review your claim and respond within 1-2 business days.